Client Success Story: Agribusiness Enterprise

Case Studies
Written By Jeff Henkel

Background

Client possessed a complex Enterprise Management System (EPM) consisting of 5 environments, leveraging the bulk of the Oracle Hyperion EPM suite for corporate consolidations, budgeting and forecasting, master data management, and both internal and external reporting.

Implementation Highlights

  • Provide Staff Augmentation Services for Hyperion Infrastructure

  • Ticketing based solutions with below 1-hour SLAs

  • After-hours and weekend support, especially during business critical periods

  • Provide regular maintenance and patching of all components

  • Ensure corporate audit and security standards are met

  • Assist with management of application lifecycle processes such as:

    • Promotion/Demotion of objects via regular migration

    • Tuning environments to meet changing application needs

    • Archiving applications and application components

  • Project Statistics:

    • 20+ EPM Servers

    • Oracle DB

    • MixedWindows/Linux environment

Challenge

Due to the difficulty to find and maintain product specific IT and product area expertise they needed a partner to provide on-going support of the overall system architecture, help resolve issues and serve as subject-matter-experts (SMEs) for the various Hyperion applications.

Outcomes

The client was able to shift to a managed services model to support their growing EPM IT and application support needs. The model allows for regular after-hours patching and maintenance of EPM systems, interactive ticketing to address issues, and regular calls to discuss issues and operational needs. The client a significant ROI over maintaining the system internally, received a 100% SLA resolution and a 99% first response SLA resolution, while freeing up financial staff to focus on strategic business initiatives.

Jeff Henkel
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